At Amna, we want you to feel confident and satisfied with every purchase. If you need to return or exchange an item, please review the following policy.

Return & Exchange Eligibility

Items may be eligible for return or exchange if:

  • The item is unused and unworn
  • The item is in its original condition
  • All tags and original packaging are intact
  • The return or exchange request is made within the allowed period

For hygiene reasons, some products may not be eligible for return or exchange once opened or used.

Return Period

Return or exchange requests should be submitted within 14 days of receiving your order, unless otherwise stated.

Requests submitted after this period may not be accepted.

How to Request a Return or Exchange

To request a return or exchange, please contact us via WhatsApp and provide:

  • Your full name
  • Order number
  • Product name
  • Reason for return or exchange
  • Photos of the item if there is a defect or damage

WhatsApp: +20 106 194 3014

Our team will review your request and provide the next steps.

Exchanges

If you would like to exchange an item for another color, style, or product, the exchange will depend on product availability.

Any price difference may need to be paid before the replacement item is shipped.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us as soon as possible.

Please include clear photos of the product and packaging so we can review the issue and assist you.

Return Shipping

Return or exchange shipping costs may be the customer’s responsibility unless the item received was damaged, defective, or incorrect.

Shipping fees are generally non-refundable.

Refunds

Once the returned item is received and inspected, approved refunds will be processed using the available refund method.

Processing times may vary depending on the payment method or payment provider.

Non-Returnable Items

Items may not be eligible for return or exchange if they are:

  • Used or worn
  • Washed or altered
  • Damaged after delivery
  • Missing tags or original packaging
  • Purchased under a final-sale condition where clearly stated

Important Note

Product colors may appear slightly different due to lighting, photography, or individual screen settings. Minor color variations are not considered defects.

Contact Us

For any return or exchange questions, please contact:

WhatsApp: +201061943014
Website: amna1.com

Last Updated: October 2026